Shipping Policy

Marcus Rhode is committed to providing a seamless and transparent shipping experience for all our customers. Please review the details below to understand our shipping process, timelines, and responsibilities.

Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Shipping speed selected
  • Total weight and size of your package

Occasionally, we offer free shipping promotions on specific products or order minimums.

Order Processing Time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
During high-volume periods (e.g., holiday seasons or sales), processing may take slightly longer.

If we encounter any issues (such as payment failure or incomplete address), our team will contact you via email before dispatching your order.

Shipping Time & Delivery Estimates

Once shipped, orders are typically delivered within:

  • Transit Time: 6–9 business days
  • Total Delivery Time: 7-12 business days

Delivery timelines may vary slightly depending on your location and local carrier conditions.

Order cut-off time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)

Shipping Carriers

We partner with a network of reliable, well-established shipping providers to ensure safe and timely delivery. Depending on your location and the items ordered, your package may ship via USPS, UPS, FedEx, DHL, or other trusted regional and international carriers.

The carrier used will be based on your location and selected shipping method at checkout.

Tracking Your Order

Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to follow your package’s progress.

If you haven’t received a tracking number within 3 business days after placing your order, please contact us.

Delivery Issues

If your order is delayed, lost, or marked as delivered but not received, please notify us within 7 days of the last tracking update.

We’ll work with the carrier to investigate the issue and help resolve it as quickly as possible.

Address Accuracy

Please double-check your shipping address during checkout. Orders returned due to incorrect addresses will require reshipping at the customer’s expense.
Hudson and Mark are not responsible for delays or lost packages resulting from inaccurate shipping information.

Order Changes & Cancellations

If you need to cancel or modify your order, please contact us immediately after placing it.
While we’ll do our best to accommodate changes, we cannot guarantee modifications once the order has entered the fulfilment stage.