FAQs

Frequently Asked Questions

We’re here to help! Below are answers to some of the most common questions. If you don’t see what you’re looking for, don’t hesitate to reach out—we’re always happy to assist you.

Q: When will my order arrive?

A: We do our best to get your order to you as quickly as possible!
Processing takes up to 3 business days, and delivery usually takes 7–12 business days, depending on your location.

International orders may take an extra 3–5 business days in transit, depending on location and delivery method.

Note: Holidays and federal closures may slightly delay shipping. If you ever have questions, we’re just an email away!

Q: Where does my order ship from?

A: We ship from both U.S. and international warehouses, depending on product availability and your location. This helps us get your order to you faster and more efficiently!

Q: My package hasn’t arrived—what should I do?

A: We’re sorry for the delay! Please contact us right away.
Sometimes packages are delayed due to missing address details or delivery issues—we’ll work with you to resolve it as quickly as possible.

Q: What is shipping protection and how does it work?

A: Shipping protection is peace of mind for your order. It covers any items that are lost, stolen, or damaged during transit.

To file a claim, just contact us with your order number, name, and tracking info. We’ll begin an investigation and do our best to make things right. Please allow time for us to thoroughly investigate the legitimacy of each claim—thank you for your patience and understanding.

  • Shipping protection is non-refundable

  • One claim is allowed per order

Q: Can I cancel my order?

A: Yes—orders can be canceled within 24 hours, as long as they haven’t been processed.
If your order has already been processed, don’t worry—you can still return it. Just contact us to begin your return. 

Q: How do I start a return or exchange?

A: Please reach out to our support email to initiate your return: support@marcusrhode.com 

Q: What is a Green Return?

A: We love making things easier and more sustainable.
Our Green Return lets you keep the item and receive a partial refund—no need to ship it back. It's a small way to reduce waste, do better for the planet and avoid the hassle of a return.

Q: What currency will I be charged in?

A: All payments are processed in U.S. Dollars (USD).

Still need help?

We’re here for you! If you couldn’t find what you were looking for, just shoot us a message at support@marcusrhode.com—we’ll respond as soon as we can.