Frequently Asked Questions

We’re here to help! Below are answers to some of the most common questions. If you don’t see what you’re looking for, don’t hesitate to reach out—we’re always happy to assist you.

Q: When will my order arrive?

A: Processing: 1–3 business days (Mon–Fri). Orders placed after 5:00 PM ET process the next business day.

Transit (after shipping):

  • Europe: 3–9 business days
  • North America: 3–9 business days
  • Asia: 6–12 business days
  • Australia & New Zealand: 6–12 business days
  • Middle East: 9–15 business days
  • South America: 9–17 business days
  • Africa: 9–22 business days

Total delivery time (processing + transit):

  • Europe: 4–12 business days
  • North America: 4–12 business days
  • Asia: 7–15 business days
  • Australia & New Zealand: 7–15 business days
  • Middle East: 10–18 business days
  • South America: 10–20 business days
  • Africa: 10–25 business days

Note: Estimates can vary with customs, local carriers, and holidays. Total time starts after payment is confirmed.

Note: Holidays and federal closures may slightly delay shipping. If you ever have questions, we’re just an email away!

Q: My package hasn’t arrived—what should I do?

A: We’re sorry for the delay! Please contact us right away.
Sometimes packages are delayed due to missing address details or delivery issues—we’ll work with you to resolve it as quickly as possible.

Q: Can I cancel my order?

A: Yes—orders can be canceled within 24 hours, as long as they haven’t been processed.
If your order has already been processed, don’t worry—you can still return it. Just contact us to begin your return. 

Q: How do I start a return or exchange?

A: Please reach out to our support email to initiate your return: support@marcusrhode.com

Q: Can I call customer support? 

A: Yes, you're welcome to reach out by phone. While we’re not always available to answer live calls, you can leave us a voicemail with your order number or a brief message about your issue, and a member of our team will get back to you as soon as possible. For faster assistance, you can also email us at support@marcusrhode.com.

Q: What is a Green Return?

A: We love making things easier and more sustainable.
Our Green Return lets you keep the item and receive a partial refund—no need to ship it back. It's a small way to reduce waste, do better for the planet and avoid the hassle of a return.

Q: What currency will I be charged in?

A: All payments are processed in U.S. Dollars (USD).

Still need help?

Legal Entity: Airis Holdings LLC
Trade Name (DBA): Marcus Rhode

Store Name: Marcus Rhode
Email: support@marcusrhode.com
Business Address: 155 Willowbrook Blvd, STE 110 #4963, Wayne, NJ 07470, USA
Phone:+1 (201) 338-0210

Customer Service Hours: Mon - Friday: 9am - 5pm (EST)

We will respond to your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.