Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To qualify for a return, items must be in the same condition as received—unworn, unused, with tags attached, and in the original packaging. Please provide a receipt or proof of purchase.

Initiating a Return

To start a return, please reach out to us at support@marcusrhode.com. After your request is approved, we’ll provide detailed instructions on how to proceed. Kindly note that we cannot accept any items returned without prior authorization.

Return Costs

For damaged or defective items, there is no cost to you. We don’t charge restocking fees.

For all other returns, customers are responsible for return shipping, and shipping costs are non-refundable.

Exchanges

We offer free exchanges within 14 days of receiving your item, limited to one exchange per order. Shipping costs for exchanges are on us.

To start a return or exchange, you can contact us at support@marcusrhode.com. 

If your return/exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@marcusrhode.com. 

Damages and issues

 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

 We’ll notify you once we’ve received and inspected your return and confirm whether your refund is approved. If approved, refunds are issued to the original payment method. Refund processing time is 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@marcusrhode.com.

Contact Information

Legal Entity: Airis Holdings LLC
Trade Name (DBA): Marcus Rhode

Store Name: Marcus Rhode
Email: support@marcusrhode.com
Business Address: 155 Willowbrook Blvd, STE 110 #4963, Wayne, NJ 07470, USA
Phone: +1 (201) 338-0210

Customer Service Hours: Mon - Friday: 9am - 5pm (EST)

We will respond to your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.